Privacy First

Privacy policy

Your privacy is fundamental to our mission. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 23, 2025
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At Lux Therapy, we understand that mental health is deeply personal. This Privacy Policy outlines our commitment to protecting your personal information and explains your privacy rights regarding the use of our AI-powered therapy services.

Information We Collect

Information You Provide

  • Account information (name, email, password)
  • Profile information (username, avatar, preferences)
  • Therapy session content (messages, voice recordings)
  • Journal entries and mood data
  • Health information you choose to share

Information Collected Automatically

  • Usage data (features used, session duration)
  • Device information (type, operating system, browser)
  • IP address and approximate location
  • Cookies and similar technologies

How We Use Your Information

To Provide Our Services

  • Deliver AI-powered therapy sessions
  • Personalize your therapy experience
  • Track your progress and provide insights
  • Send notifications and reminders

To Improve Our Services

  • Analyze usage patterns to enhance features
  • Train and improve our AI models (anonymized data only)
  • Conduct research on mental health outcomes
  • Prevent fraud and ensure security

How We Protect Your Data

Security Measures

  • End-to-end encryption for all communications
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Strict access controls and monitoring
  • Enterprise-grade infrastructure

When We Share Your Information

We Never Sell Your Data

  • We do not sell, rent, or trade your personal information
  • We do not share your therapy content with third parties
  • We only share data when legally required or with your consent
  • Service providers are bound by strict confidentiality agreements

Your Privacy Rights

You Have the Right To

  • Access all your personal data
  • Correct inaccurate information
  • Delete your account and all associated data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Restrict processing of your data

Data retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Active accounts:Data retained while account is active
  • Deleted accounts:Data deleted immediately. Export available before deletion
  • Legal requirements:Some data may be retained longer if legally required

Children's privacy

Lux Therapy is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International data transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

[email protected]
Data Protection Officer
Lux Therapy, Inc.
Contact us at:
[email protected]

Your privacymatters to us

We're committed to protecting your mental health data with the highest standards of privacy and security.

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